Frequently Asked Questions


Is VINTAGE vegan?

Vintage products are scientifically formulated with 100% natural ingredients. We use only pure and powerful plant-based oils and extracts.

Is VINTAGE cruelty-free?

Vintage products does not contain any animal by-products or animal derivatives in our formulation. Rest assured no animal testing is happening at any point during production and beyond.


Yes. All our products are approved by respective country recognised by Islamic Development Department of Malaysia or JAKIM.

Does VINTAGE offers samples of the products?

As a general rule we do not offer samples of our products. From time to time we could have samples available so we encourage you to get in contact with us and we will do our best to help.

Are VINTAGE products pregnancy or breastfeeding safe?

Yes. All our products are safe unless stated.

How and where do I store the VINTAGE products?

Protect from light and store at room temperature.


How do I place an Order?

Log into Vintage-Wellness browse the stores and products available, click on ‘Add to Cart’, then ‘Proceed to Check Out’ and include your delivery address. Select the payment method of your choice and place your order.

Upon the confirmation of your order, you will receive a confirmation email listing the products purchased the total payment price.

I am having trouble placing an order or checking out.

We’re so sorry to hear that! Please click here call us at +6010-275-7545 and a Vintage-wellness team member will assist you promptly. You can also email us at

How do I know if my order is successful?

Once your order is submitted, you will receive an email confirming that we have received your order. Once your order is shipped, you can go into your account to check tracking information.

Can I cancel my order?

You would be able to cancel your order if the status of your order is marked as ‘Confirmed’ or ‘Ready to Ship’; however, once the item is ‘Shipped Out’, no further cancellations are allowed.

How many payment methods to choose from?

We currently only accept debit/credit card payments and, direct bank-to-bank transfer (only applicable in Malaysia)

Which types of cards may I use for payment?

We accept debit/credit VISA and Mastercards.

How can I determine if my payment status was successful?

You will receive a confirmation email which will list the products purchased inclusive of the total price paid.


Where does VINTAGE ship to?

Vintage ships locally and internationally.

How much does shipping cost?

Shipping is solely dependent on the merchant’s rates.

How will my order ship?

Your order will arrive via the courier service of the merchant’s choice:

  • Normal Post
  • Express Post
  • FedEx
  • DHL
  • Runner
  • Lalamove
Can I change my shipping address?

Every order is instantly processed and thus, we are unable to make any changes once the order has been submitted.